503-222-0119 • M-F 10a-7p • S-S 11a-8p
503-222-0119 • New weekend hours • Saturdays & Sunday we will be open until 8p
Shop Johan
Items have been reduced by up to 60%
M-F 10a-7pS-S 11a-8p
632 SW Pine StPortland Oregon 97205
We offer free shipping on all domestic orders over $200.
Non-promotional shipping rates are as follows:
To check the status of your order, first log into your customer account. From there, you can select to option to view the order. Once you have clicked on the order, you will be able to see if it is fulfilled, shipped, or being held. If you checked out as a guest, please contact us to check the status of your order.
Your order will ship 1-2 days after date of purchase. You can always log in to your customer account or use the tracking number provided in your shipment confirmation email to track packages.
We offer overnight shipping for $40.00 as an option on all orders over $20.00. However, processing an order can take anywhere from 1-2 days. Please contact us if there are special circumstances you would like us to know about.
Contact us to request any changes
We hope you love your purchase from Johan, however, if you would like to return an item for store credit please contact us and we will send you return instructions. Items purchased from Johan may be returned for store credit within 14 days of receipt, provided they are in their original condition. All vintage items are final sale.Please note, we reserve the right to deny returns if the items have been used, damaged, or do not meet our standards of return. All shipping fees are non-refundable unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Johan is not responsible if the returned package is lost or the item damaged in the mail. We do not cover return shipping costs. If you would like to exchange for a different item, we will wait until the returned item is received before sending out the new item. Shipping fees will apply each time we ship to you. Please contact us with any questions before purchasing if you are uncertain about an item.
Your privacy is important to us. At Johan, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this privacy policy at any time. If changes are made, you will be notified via the email address in your customer account.
All personal information submitted through this site is protected. No information is ever disclosed to any third parties. The Johan server uses a special encryption to make sure the private information provided during the purchase process stays secure. Johan will never store credit card information. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL ( Secure Sockets Layer) encryption.
If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Depending on when the error occurs, your bank may hold funds in your account, but they will not be released to Johan. Please contact us if this happens!
